Ordering and Shipping Policy
2.5.1 Exchange. We do not accept returns or exchanges unless the item you purchased is defective. (Unfortunately, we cannot accept returns/exchange on sale items or gift cards.) Merchandise purchased from the website nathancosmetics.myshopify.com cannot be exchanged in store.
2.5.2 Terms of Promotions. The customer is responsible for adding the correct products in his cart and to verify that the desired promotion has been correctly applied to the cart before submitting his order. For any promotion of the Buy X Get Y type, the customer has to add the total of products (X+Y) in his cart for the promotion to be applied. (For example, if the promotion is Buy 2 Get 1 free, a total of 3 products have to be added to the cart). Nathancosmetics can offer assistance with orders that have been incorrectly placed within 30 days of placing the order. If a customer fails to properly add the products, Nathancosmetics will ship the missing item from the order but the customer will be responsible for the shipping fees (fees varies from region to region).
2.5.3 Refund. We will issue a refund for any Nathancosmetics products (in their original packaging) within 15 days of their delivery date (with the exception of items purchased on sale or during promotions). We do not issue refunds for trial sizes or gift cards.
2.5.4 Address. Contact firstname.lastname@example.org to find out how to return items.
2.5.5 Supporting documentation. Nathancosmetics will deliver items you purchase to the address you provide in your order. Deliveries cannot be made to post office boxes.
2.7.4 Shipping fees. Returned items must be accompanied by their invoice and order number. Subject to Section 2.5.1 above, you do not need to provide Nathancosmetics with any justification or pay any penalty.
2.5.4 Return shipping costs. You must pay the cost of shipping and insuring returned items (unless Nathancosmetics did not ship the products you ordered or you received defective products, in which case Nathancosmetics will pay shipping and insurance costs as long as you use a shipper that insures the package against loss and damage).
2.5.5 Credit. When your return arrives at Nathancosmetics, we will refund the amount debited to your credit card account—less shipping costs—as soon as possible provided that the merchandise has been returned by you and received by Nathancosmetics in accordance with Section 2.5.1 above, and is in the same condition that it was at the time of delivery.
2.6 Product Availability
2.6.1 Inventory. Nathancosmetics does not under any circumstances guarantee that products offered on the Site are available in inventory. If Nathancosmetics is not able to deliver any of the items you order because they are out of stock, we will refund the amount charged to your credit or debit card for these products and send you a refund confirmation by email.
2.6.2 Damages. Nathancosmetics will not be responsible at any time for any damages that you may incur because products are out of stock.